In the app
1. Open Gander and sign in.
2. Go to the Account tab.
3. Tap Delete account and confirm.
Your account is deleted straight away.
Without the app
Email hello@gander-tours.com from the email address you use for Gander, with the subject "Delete my account". We'll delete your account within 30 days and confirm by email. If you write from a different address, we may ask you to confirm it's your account first.
Delete some of your data and keep your account
• Mobile number: remove it in the app under Account → Contact preferences. Text messages switch off at the same time.
• Marketing preferences: turn offers, news and texts off in the Account tab, or use the unsubscribe link in any marketing email.
• Reviews: edit them in the app, or email us to remove them or show them as “Traveller”.
• Offline downloads: remove them from the tour's page in the app. They're only stored on your phone.
• Anything else: email hello@gander-tours.com from the email address you use for Gander and tell us what you'd like deleted. We'll reply within one month.
What is deleted when you delete your account
• Your account and sign-in details, your profile (name, date of birth, nationality, mobile number and marketing preferences), your wallet and offers, your saved answers and your completed-tour history.
• Any marketing emails or texts stop.
What we keep
• Records of tips, for six years, as UK tax law requires.
• A record that an offer was redeemed or a venue was visited, without anything that identifies you, so we can bill sponsors and prevent fraud.
• Flagged messages, without anything that identifies you, for our moderation records.
• Reviews you've written stay on the tour with your first name. If you'd like them removed too, say so in your email.
See our Privacy Policy for more about how we handle your information.